Usikker på om dette er ELABS etter å ha lest beskrivelsen fra HP nedenfor - dette er en plattform hvor det kan virke som om “seamless” ikke nødvendigvis går på brukerens mulighet for å koble seg automatisk etc…ift hva som omtales nedenfor (avsnitt 3) - dette er “endpoint monitoring” for å følge opp hvordan brukerne faktisk bruker sine forskjellige verktøy.
WEX launches with an intuitive user interface designed to ensure a seamless experience for customers, connecting multiple services into a single, unified platform view. Beneath the surface is a new suite of powerful capabilities that deliver persona-based recommendations, streamline hardware monitoring, capture employee sentiment, reduce TCO, automate tasks, and strengthen security. Building on the success of last year’s pilot with over 2,000 customers, WEX has grown to facilitate over 4.5M monthly automated remediations across 16.1M monitored endpoints and is set to redefine efficiency and user satisfaction in the digital workspace.
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Optimized device investment with persona-based AI models: Leveraging advanced AI, the WEX platform can deliver personalized technology recommendations based on individual employee usage patterns and requirements. This approach significantly improves the traditional PC refresh cycle, typically bound by a fixed schedule, by enabling WEX to accurately forecast when a device will no longer meet employee expectations. By proactively initiating refreshes, WEX can deliver improved user satisfaction as well as significant TCO reductions.
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Seamless integration with existing multi-OS and multi-vendor environments: WEX will soon provide the ability to monitor endpoints across a broad range of operating systems and devices – including computers, peripherals, printers, and videoconferencing equipment – regardless of brand or manufacturer.
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Improved employee engagement through ongoing employee sentiment tracking: It’s hard to fix a problem you don’t know you have. Turnkey pulse surveys from WEX will improve IT organizations’ ability to continuously gauge and enhance employee satisfaction with their digital setup. With the current employee engagement rate at only 32%3, WEX’s actionable insights and recommendations aim to enhance digital experiences, boost engagement, and help retain top talent by creating a more responsive and in-tune workplace.
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Collaboration with Microsoft: HP will soon integrate WEX with Microsoft Copilot for Security to automate tasks and help maximize uptime for employees’ devices. Combining HP’s WEX platform with the generative AI-powered assistance of Copilot, WEX will be able to help ensure a seamless IT experience by intelligently anticipating issues before they arise. WEX can then autonomously execute rapid fixes and updates to individual devices across an entire device fleet without the need for human interaction.
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Reduced TCO and stronger security: As organizations increasingly adopt hybrid work models, security and support challenges have emerged. WEX addresses these challenges by empowering customers to optimize budgets and resources through the automation of support request management and secure access to on-demand compute, effectively reducing IT costs while increasing productivity and sustainability. In addition, WEX leverages Wolf Security to address various cybersecurity challenges.