The 3-year contract includes a digital employee for email management (Emailbot) for both the retail and corporate customer centers in addition to a strategic innovation partnership.
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“The innovation partnership means that we will work together to further develop the solutions, investigate new applications and new use cases within Sparebank 1-gruppen and to create better and more efficient automation solutions for the banking sector,” says Bård Myrstad, CEO of Simplifai.
Sparebank 1 SR-Bank is regarded as an early mover in the banking industry for the use of Artificial Intelligence and has for many years been a fintech innovator. The bank’s retail and corporate customer centers handles 300.000 emails every year and will apply Simplifai’s AI-based Emailbot solution to automate the process of handling and responding to the large and growing number of customer requests. The Emailbot will use AI to analyze and process 100 percent of emails by classifying, handling processes, extracting metadata, archiving, forwarding, and replying.
“SR-Bank works continuously to streamline internal processes to create better customer experiences. We see great potential for streamlining back-office operations through the collaboration with Simplifai. There is also a potential for synergy effects between Simplifai and companies in the Finstart Nordic portfolio,” says Glenn Sæther, Vice President for Technology, Development and Business Processes at SpareBank 1 SR-Bank.
Sparebank 1 SR-Bank is Norway’s second largest bank measured by total assets (2020 numbers). The bank has more than 350,000 individuals and companies as customers, and a presence with 34 branches from Bergen in the west to Oslo in the east. The bank is headquartered in Stavanger and has more than 1500 employees.
Contact for press/media:
• Stian Thorsrud, Head of Communications and Marketing, tel: +47993 00 003
• Bård Myrstad, VP Simplifai, tel: +47 415 03 263
• Øivind Horpestad, Executive Chairman of Elop, tel: +47 910 00 626
Contact for investors:
• Kim Boman, CFO of Elop, tel: +47 959 63 912
About Elop AS:
Elop is a Norwegian technology company that has developed tools and digital solutions to inspect, monitor and manage infrastructure worldwide. The company’s technology portfolio includes a patented ultrasound technology for inspection and analysis of critical infrastructure. Through data-driven and AI-based solutions for inspection and predictive maintenance of concrete infrastructure, Elop’s vision is to provide asset owners with solutions that improve safety, extend asset lifetime, minimize total lifecycle cost and environmental footprint. Elop is headquartered in Norway. For more information: www.elop.no
About Simplifai:
Simplifai is Elop’s AI business unit. It supports Elop with developing data-driven and AI-based solutions for inspection and monitoring of critical infrastructure. Simplifai operates as a stand-alone business where it develops automation solutions using artificial intelligence to help clients across numerous industry sectors to grow effeciently. For example, Simplifai’s Digital Employee solutions can automate labor intensive work process where natural language communication including email, chat or documents are central. This includes customer relations, case handling, HR and accounting. Simplifai was acquired by Elop in January 2021. For more information: www.simplifai.ai
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